Delivery & Returns
How long will my delivery take?
We aim to deliver your order as soon as possible. Items in stock will be sent out same/next day. An average order will take 2-5 working days from point of order to delivery, though we aim to complete the transaction quicker. All delivery times are estimated and are based on working days, this excludes weekends and public holidays.
Do I have to pay a delivery charge?
We offer free delivery to the UK for all orders over £20, any delivery charges due will be specified during the checkout once your delivery address has been entered.
Can I cancel my order?
We are unable to cancel orders once the checkout process has been completed. Please check your order carefully before clicking ‘buy now’. You are able to return an item within 28 days for a full refund.
Can I change my delivery method after placing an order?
We are unable to change the delivery method once the checkout process has been completed. Please check your order carefully before clicking the ‘buy now’ button.
What delivery services do you offer?
Delivery times are estimated and are based on working days, this excludes weekends and public holidays. Please note we are closed on Saturdays and Sundays and as such all orders placed over the weekend will be dispatched on a Monday.
For UK deliveries we offer the following services: Royal Mail and UPS
Why has my order not been dispatched?
This could be because we are currently replenishing our stock. If the item becomes available it will be dispatched as soon as possible and you will receive a confirmation email. If stock is no longer available your order will be cancelled and we will send you an email notification.
What can I do if there is something missing from my order?
If your parcel does not contain your entire order, please check the paperwork enclosed to see if the items you have received correspond with your invoice as some orders are split by our team. Some products may arrive separately to the rest of your order depending on how they have been packaged.
If the packing note states an item should be in your parcel but it is not, please contact us. Please note full investigations into missing item can take 5 working days.
Why has my order been cancelled?
We are sorry if we’ve been unable to fulfil your order. Once an order is received it is entered into our dispatch database, however on rare occasions the stock for your order may no longer be available and may result in the order being cancelled. You should not be charged for orders that have been cancelled and if you believe that you have been charged, please contact us.
Please note that we are unable to offer alternative items, therefore if the product is no longer available, the item will be cancelled from your order. If the order/item was part of a promotional offer this could result in the promotion no longer applying to your order.
Returns policy
Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 28 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging.
If you require a different item you will need to place a new order online and return the original item for a refund. If you require a different size or colour of the same item, please return the item including your name and address, requesting the different size/colour and we’ll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you.
Return postage charges are non-refundable unless your order was faulty or incorrect.
Please return items to:
NORTHWEST QUADBIKES
Well Cross Farm
123 Tower Hill Road
Skelmersdale, Upholland
Lancashire
WN8 0DS
United Kingdom
Faulty or incorrect items
If the item you received is faulty or not what you originally ordered, please email us and return to the address above.
Part of order is missing
Regrettably, mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email sales@nwquadbikes.co.uk quoting your order number and stating the missing item and we will investigate the matter further.
Return postage
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.